Janome HQ’s Instagram LIVE TODAY, WEDNESDAY 1pm EST

Join us LIVE at 1pm EST @janomehq Instagram page every Wednesday afternoon for our series, “Janome’s Magical Machine Mystery Tour” as we highlight a different machine in the Janome line. From entry level to Top of the Line; embroidery machines; longarm quilting machines; sergers and MORE, including some fabulous partner products to compliment those machines!

What machine and Janome goodies will we talk about this week? It’s a MYSTERY so you must tune in each week for the big reveal! Don’t worry if you can’t make the LIVE presentation, though. They’ll be stored in the IGTV icon on the Janome HQ Instagram Page and later posted as videos on the Janome HQ You Tube channel.

JMMMT Artwork 2

Follow us on the Janome HQ Facebook page and click on link HERE for more information on our NEW ONLINE classes!

Write me at Classes@Janome-Canada.com (copy and paste in a new browser) for more information about eventual on-site classes (when it’s safe) at The Janome Sewing and Learning Centre in Oakville, ON; Janome Canada’s Head Quarters.

Happy Sewing and #sharethejanomelove!

About janomeman

As Janome Canada's National Consumer Education Manager, I'm SEW excited to share my love of sewing, quilting and all things creative with everyone at our fabulous new Janome Sewing and Learning Centre in Oakville, ON. Have an idea for a class, or to be put onto our mailing list, E-mail me at classes@janome-canada.com
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2 Responses to Janome HQ’s Instagram LIVE TODAY, WEDNESDAY 1pm EST

  1. gran2626 says:

    Hello, I am hoping someone can direct me to the right department or person. I have a Janome 11000 embroidery machine. Somewhere in the midst of things, I have lost the dongle. I totally cleaned my sewing room and even went so far as to go through the whole grandchildren’s toy box just on the off chance. Is there a chance of getting a new one from somewhere? Thanks for taking the time to help me out. I have contacted the dealership here and they haven’t been able to. I appreciate the help!

    Denise Gervais

    Sent from my iPad



    • Liz Thompson says:

      Hi Denise,

      Are you talking about the dongle to open your Embroidery software? Which embroidery software is it? You don’t need a dongle to use the MC11000. If you have lost the dongle, I am very sorry to have to tell you that there is really nothing that you can do. (other than trying again to find the missing dongle). The dongle has always been completely irreplacable.

      We do not use dongles anymore in any event. There is now an online registration process and your access is through a software code you use to access the software. You still cannot lose that code or you are stumped.

      A dongle still obviously exists as a security device for older versions of the software but there is still no way to replace a lost dongle. Unfortunately you have to buy a whole new software package if the dongle is lost.

      You are welcome to contact Tech Support at Janome America but I rather suspect they are going to tell you the same as the bad news I had to tell you now. tech_support@janome-america.com



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